Case Study: IQRAA Hospital

The Challenge

IQRAA faced several operational complexities:

• Disconnected systems across three primary hospitals and multiple rural clinics.
• 10 years of legacy clinical and administrative data that needed accurate, error-free migration.
• The need for real-time integration of labs, medical devices, and multiple departments.
• Training over 1,600 personnel, from doctors to paramedical staff, in a new digital environment.
• Ensuring business continuity while transitioning to a new system—without downtime.

The scale and criticality of IQRAA's operations meant there was zero margin for error.

Our Solution

SMART HMIS was designed from the ground up to meet the rigorous demands of IQRAA's operations:

• Centralized Multi-Branch Architecture: A core system that enabled IQRAA to manage multiple hospitals and clinics under a unified platform while allowing operational autonomy at each location.
• Flawless Data Migration: Our team successfully migrated a decade's worth of clinical and administrative data—without any data loss or disruption.
• Integration at Scale: SMART HMIS was customized to seamlessly connect labs, diagnostic devices, and clinical workflows, enabling real-time data sharing across locations.
• Fast-Track Branch Onboarding: New branches could be onboarded into the system in under 24 hours, ensuring rapid expansion with minimal friction.

Training & Go-Live

We understood that a system is only as effective as its users. That's why we conducted extensive training for:

Training covered everything from patient workflows to billing, analytics, and hardware integration. The result: a zero-downtime Go-Live, managing 2,500+ outpatients on Day 1 through SMART HMIS with no rollback required.

Scaling Success

What began with three branches soon scaled to 16 fully integrated branches. Outpatient visits surged to over 5,000 per day, with SMART HMIS ensuring high availability, real-time data access, and operational consistency across the network.

This kind of seamless scaling proved the system's robustness and positioned IQRAA to deliver top-tier healthcare, even in remote regions.

Ongoing Innovation

Our partnership with IQRAA didn't end at deployment. We continue to:

• Introduce new modules aligned with their evolving needs.
• Support continuous process improvements.
• Integrate next-gen technologies into SMART HMIS to future-proof operations.

Today, IQRAA stands as a prime example of how digital transformation can elevate healthcare delivery—and SMARTHMS is proud to be the technology partner behind this success.